Shipping policy
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At Khaki & Green Books, we understand that fast and efficient order processing is essential for customer satisfaction. That's why we have implemented a streamlined inventory policy that allows us to offer large discounts on recommended retail prices while still maintaining quick order processing times.
How it Works
We keep a significant amount of stock in our local warehouse, which enables us to process most orders within 1-3 business days. However, to keep inventory costs down, some of our stock is held with distribution partners.
What if an Item is Out of Stock Locally?
If an item you ordered is not in stock in our local warehouse, it may take an additional 3-4 business days for us to release the order from our partner's warehouse. In the rare event that we are unable to fill your order within this timeframe, we will contact you with options, including backordering the out-of-stock product or cancelling your order.
Some items like Airfix, Victrix and Special Warlord Games orders may take a little longer to transit from the UK.
Benefits to You, the Customer
Our streamlined inventory policy benefits you, the customer, in several ways:
- Discounted Prices:Â By keeping inventory costs down, we can pass on the savings to you in the form of large discounts on recommended retail prices.
- Quick Order Processing:Â In most cases, your order will be processed within 1 business day.
- Rare Out-of-Stock Occurrences:Â We hold large quantities of product locally and our distribution partners are rarely out of stock. This means that you can shop with confidence, knowing that your order is likely to be processed quickly and efficiently.
We are committed to providing our customers with the best possible shopping experience, and our order processing time is just one of the ways we do that. If you have any questions about our order processing time, please do not hesitate to contact us.
How Much Does Shipping Cost?
Khaki & Green Books (KGB)Â charges a flat shipping rate of A$9.99 for all orders under the value of A$99 for standard shipping Australia Wide.Â
Orders exceeding $99 will be provided with FREE STANDARD SHIPPING AUSTRALIA WIDE.
THIS EXCLUDES ITEMS LISTED AS BIG AND BULKY - UNFORTUNATELY A $19.99Â CHARGE PER DELIVERY WILL APPLY FOR THESE PRODUCTS.
Do You Offer In-store Pickup?
No, not at this time.
Do You Ship Overseas?
Yes, we ship to New Zealand only. Please see our page on New Zealand Shipping here.
Can I Track My Order?
Yes you can. Once your order has been completed and dispatched, we will send you an email with your postage tracking links. You will also be able to access these links by logging into your account and viewing your order. We use Australia Post. To track your parcel, simply visit https://auspost.com.au/mypost/track/#/search and enter in your tracking number.
Delivery Time-frames.
Below is a guide from Australia Post on expected delivery time-frames. Please note, this is a guide only and does not take into account busy periods or service delays and disruptions. During the COVID Pandemic and delays in the postal network, please expect to see inflated delivery times.
ACTÂ & NSW
3 - 7 business days
VIC, SAÂ & QLD
5 - 7 business days
NT & WA
7 - 10 business days
TASMANIA
5 - 7 business days
OUTLYING ISLANDS
7 - 14 business days
Partial Dispatch Rules (Mix of In-stock And Pre-Order/Back-Order Items).
If you have ordered a mixture of in-stock and pre-order/back-order items, your order will be sent in multiple deliveries, as your items are available.Â
Dangerous Goods.
Products that contain aerosols, some paints and liquids can only be sent by road freight to a physical Australian address. Someone over the age of 18 must be present to receive the parcel, otherwise a calling card will be left (additional charges may be payable by the customer from the courier company for making a second or subsequent delivery attempt).
Dangerous goods items take longer to deliver due to being sent as road freight only.Â
Express Post options are not available on Dangerous goods. Â
Dangerous goods cannot be sent to some outlying areas.
Incorrect Postal Addresses.
It is important to check your postal address details before committing to an online order. If a postal service provider or courier returns a parcel back to KGB due to an incorrect address, the customer will be liable for all return postage costs, and any subsequent postage costs to re-post the order (unless the error was made from KGB dispatch). Until such payments have been collected, KGB reserves the right to hold on to and/or cancel the order. If KGB cancels the order, the customer will receive a full refund minus the 'return to sender' and initial postal costs.Â
Missing, Damaged or Delayed Items?
Parcel Missing or has yet to be delivered?
Sometimes parcels don't arrive before the expected delivery date. This can be for several reasons. COVID has severely affected all postal delivery times. Australia Post and our Couriers ask that you follow this checklist before contacting them, or notifying us, as investigations cannot begin until all points have been covered:
Have you checked the tracking status for any delayed alerts on your parcel?
Have you received a 'calling card' which may have been lodged in your letterbox or slipped under your front door?
Has someone accepted the article on your behalf?
Have you checked any known service delays? This can be found be viewed online at https://auspost.com.au/about-us/news-media/important-updates
Has three (3) business days elapsed since the expected arrival date?
If after completing this checklist and 3 business days have lapsed since the expected arrival date, please reach out to us by emailing our team at returns@khaki-green.com.au. You can also contact the courier directly as well. Just make sure you have your tracking number handy when calling.Â
Missing An Item?
We're very sorry this has occurred, but we want to get this rectified for you straight away. If you're missing an item from your order, please reach out to us by emailing our team at returns@khaki-green.com.au.Â
Goods Damaged in Transit / Faulty Product.